Terms and Conditions
Terms & Conditions
NO UNDER 18's
Tanks and Drippers: Please take note, due to the nature of Tanks and Dripping atomizers, we cannot offer a warranty. We will assist you in any way we can to make sure you understand ther product, trouble shoot build issues etc. We will also stock spares for items if stock is available.
Devices (Mods, VW and VV devices, Mech mods etc): All VW/VV/TC devices carry a 7 day warranty and no more. We cannot be held responsible for any damages incurred due to customer negligence and not taking battery safety or build safety into consideration. Know your stuff when it comes to OHMS Law and basic battery safety.
Detailed description of goods and/or services
Vape Drippin (PTY) LTD is a registered business in the Electronic cigarette industry that imports Electronic cigarette products and accessories for reselling.
Subject to availability and receipt of payment, requests will be processed within 24 hours during week days being Monday to Friday and delivery/tracking number will confirmed by way of email.
The offering on this website is available to South African clients only.
RETURNS AND REFUNDS PROCEDURE AND GENERAL CONDITIONS
Unfortunately E-Liquids once opened cannot be returned due to the nature of the product.
No warranty or guarantee is offered on any Pre made coil/coils.
Please note that orders placed and not paid unless by prior arrangement with management that have not been paid within 24 hours from the time of purchase shall be cancelled without written confirmation. Please forward proof of payment to email@example.com with order number as reference in order to secure your order
The purchaser must inspect the goods on arrival and must notify Vape Drippin (PTY) LTD within 7 working days via email from the date of delivery if any goods are damaged and items not received. Please do not open any goods without checking them to be correct first. Please contact us via email or whatsapp immediately.
Should the purchaser fail to do this it shall be deemed as goods accepted. If the purchaser wants to return any goods for whatever reason the purchaser may do so within 7 days of receipt of the goods. All goods must be in an unused condition.
Vape Drippin (PTY) LTD will refund or replace the goods, however Vape Drippin (PTY) LTD will not be liable for the refund on shipping expenses unless it is due to an error on our behalf. Should there be a claim for a manufacture default the goods will be returned by the purchaser to Vape Drippin (PTY) LTD for replacement after receiving confirmation from the owner, Warren Govender.
If the item is found to have a manufacturing fault and is within the warranty period the item will be repaired or replaced unless due to user negligence. Please note that as per the Consumer Protection Act Vape Drippin (PTY) LTD is allowed up to 2 weeks the check the device and return it to the purchaser. However every effort will be taken to lessen the time frame as possible.
Goods in transit from the purchaser to Vape Drippin (PTY) LTD remains the client’s responsibility until signed for in store. All goods returned must contain all relevant parts along with original order number and or proof of purchase.
Should goods be found to have been damaged due to user negligence costs of transportation back to the purchaser is at the purchaser’s expense.
Vape Drippin (PTY) LTD abides by the manufactures warranty and no warranty claim will be processed if the purchaser has misused the product or not abided by the instruction laid out by the manufacturer.
We offer a 7 day refund policy where should the purchaser feel the product has a fault we will exchange it. Refunds are only issued after all other recourses have been taken to rectify the problem with the purchaser, should the purchaser require a refund then the cost of getting the product back to Vape Drippin (PTY) LTD is at the purchaser expense and refunds will be processed on receipt of the goods. The goods must arrive with all components and must be returned in good condition.
Regrettably no returns or refunds will be entertained on sale items.
Cancellation of orders by the client will attract a fee equal to the fee charged by Paygate.
Vape Drippin (PTY) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
Payment options accepted
Payment may be made via Visa, MasterCard, or by bank transfer into the Vape Drippin (PTY) LTD bank account, the details of which will be provided on request.
Card acquiring and security
Card transactions will be acquired for Vape Drippin (PTY) LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Vape Drippin (PTY) LTD separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Vape Drippin (PTY) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Vape Drippin (PTY) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,
Vape Drippin (PTY) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Vape Drippin (PTY) LTD in conjunction with Shopify based in South Africa trading as Vape Drippin and with registration number 2016/291430/07 with Warren Govender being the only Director.
Vape Drippin (PTY) LTD contact details
Company Physical Address: Shop 33, The Square @Sunninghill, Cnr Naivasha and Leeukop Roads, Sunninghill
Mobile phone: 076 613 4320